Refund Policy

Under UK / EU consumer law you have 14 days from the day you start a paid subscription to change your mind and get a full refund — no reason required. The clock starts on the day of the first successful payment.

To claim the cooling-off refund, email hello@apexkit.prowith the subject line “14-day cooling-off refund.” We process refunds within 2 business days and the amount lands back on your card in 5–10 days depending on your bank.

Note: if you've used significant compute (e.g. generated 10+ AI headshots, run a heavy slide-deck generation) within the cooling-off window, we may deduct a fair-use amount proportional to the actual API cost we incurred. We'll explain the deduction in the refund email.

Yearly subscribers get a more generous 30-day money-back window. Same process: email hello@apexkit.pro, full refund (less fair-use deduction for heavy AI consumption, as above).

After day 30, annual subscriptions are non-refundable — but you can still cancel at any time via the Stripe billing portal at /app/billing. Cancellation stops the next renewal; you keep access until the end of the current 12-month period.

If you bought an Apexkit LTD code on AppSumo, AppSumo's standard 60-day no-questions-asked refund window applies. To claim a refund:

• Submit the refund request directly via your AppSumo account.
• We'll see the cancellation via AppSumo's refund webhook within 24 hours and unlink your account from the redeemed code.
• Any other LTD codes you stacked stay redeemed — only the refunded code is released.

After day 60, AppSumo LTD purchases are non-refundable (per AppSumo's terms). Codes remain tied to your account for life as long as the service operates and the original Terms of Service haven't been breached.

If a tool produces an unusable result through our fault (server-side bug, AI model regression, integration outage), email hello@apexkit.prowith the request ID (visible in the tool's result panel). We'll refund the affected usage in compute credits or pro-rata cash, your choice.

Downtime exceeding 4 hours in any 30-day period triggers an automatic 5% pro-rata credit on your next invoice. We track this on our public status page (linked from the footer of https://apexkit.pro) — credits don't require manual claim.

Double charges or other obvious billing errors are refunded in full, immediately, no questions asked.

Refunds aren't available for:

• Subscriptions where the cooling-off / money-back window has expired.
• Accounts terminated for breach of our Acceptable Use policy.
• Dissatisfaction with AI quality where the tool itself is functioning as documented. (We invest heavily in quality and we'll happily discuss specific complaints — but “the AI summary missed a detail” is a product-quality concern, not a billing one.)
• Compute already consumed on credit packs sold separately from a subscription (e.g. one-off “100 headshots” packs).

Email hello@apexkit.pro with:

• The email on your account
• The reason (helpful for us, not required for cooling-off / money-back)
• For tool-failure refunds: the request ID from the tool's result panel

We acknowledge within 1 business day and process eligible refunds within 2 business days. Refunds appear on the original payment method 5–10 days later.